How does it work ?
We warrant the aluminum structural integrity of each of our dog bed frames for a period of one year (365 days) from the date of purchase of the bed. Vinyl and textilene fabrics, covers, angles from the Strong range, screws and bolts are not covered by any warranty.
If your dog is able to damage any part of the aluminum frame, the Indestructible and Strong lines, we will ship the replacement parts at our expense. Cosmetic damage (such as scratches, paint defects), cases of misuse, negligence or lack of maintenance on the part of the Customer, accident or force majeure will not be covered by the warranty.
Warranty claims are limited to one free replacement per part and per bed. Fabrics and spare parts purchased separately are not covered by a warranty. Photos will be required to submit the claim. It is not necessary to return the damaged product to us; the photo (s) will suffice. Please allow five to seven business days to respond and ship the product to you. We remind you that a determined dog will always achieve its goals, if your dog behaves destructively or has the habit of ingesting objects we recommend that you be extra vigilant. Take advice from your veterinarian.